Returns & Exchanges

Returns and Exchanges

At Betty & George, we want you to love your purchase, but if something isn't right, we want to give you the ultimate customer service experience. If you would like to start a return or exchange please note you may do so within 7 days of the item being received if you meet our return criteria.

There will be a $15 restocking fee & and a $15 fee for the label to be deducted from your refund. Restocking fees are waived for an exchange or if you keep at least one item from your original order.

How to Initiate a Return or Exchange:

To initiate your return or exchange, please contact us at info@bettyandgeorge.com to submit your request. Please allow 24-48 hours for your request to be processed. Once approved, you will receive instructions on how to ship your item back to us.

If you have any questions about an item, or an item you wanted is out of stock, please feel free to contact us at info@bettyandgeorge.com and we would be happy to assist in any way we can.

Carefully repack your order with their original packaging if possible and mail back to us within 7 days of label receipt. It matters :)

There will be a $15 restocking fee & and a $15 fee for the label to be deducted from your refund. Restocking fees are waived for an exchange or if you keep at least one item from your original order.

Return Eligibility:

Please note we cannot accept returns for worn items. Items must not have been used for personal or promotional purposes in photography shoots, social media, or commercially. Betty & George reserves the right to monitor and restrict customer returns based on high frequency or abnormal and/or suspicious patterns.

Returned items must be unworn, undamaged, unused with all original tags and in the original box. 

Upon receipt of returned goods, we reserve the right to deny a return, refund, or exchange if we feel the items do not meet our return eligibility mentioned above.

Non-Returnable Items:

Sale Items: Items purchased on sale are not able to be returned.

Presale/Preorder Items:  Items ordered as Presale or Preorder cannot be returned for a refund.  however we will work with you to find a better size if needed or alternative product if you are not happy. We will permit an exchange OR SITE CREDIT unless otherwise specified on the product page. If no item can be identified, a website credit can be issued.

International Orders: Items shipping internationally are final sale and cannot be returned or exchanged. We might offer an exchange, however the customer is liable for shipping, duties, and taxes for shipping the item back to us as well as shipping the new order to them.

Retailer Purchases: Items purchased from a retailer are not able to be returned to us and a return must be initiated through that retailer.